Faq

Quick answers to common Trancy questions: free vs Premium plans, supported platforms, AI Subtitle, the mobile app, refunds, devices, and learning languages.

Below are quick answers to the questions we hear most often. Each answer links to the full guide for the complete details.

Plans and pricing

Is Trancy free? What is the difference between Free, Premium, and Premium + Advanced AI?

Yes, Trancy has a free tier. Bilingual subtitles and Flashcard Practice are free, while the AI features (AITalk, AI Pronunciation Assessment, AI Learning Assistant, AI Shadowing, AI Subtitle, and the AI word features) are part of Premium. Premium + Advanced AI adds higher AI quotas and the Advanced AI model options. See the Premium page for the full breakdown, and the pricing page for current prices.

How many words and sentences can I save for free?

On the free plan you can save up to 100 words and up to 50 sentences. Premium removes both limits. See Practice Words and Practice Sentence for details.

Platforms and subtitles

Which platforms does Trancy support?

Trancy works on YouTube, Netflix, Disney+, Udemy, Coursera, TED, edX, and HBO Max. On most of these it uses the platform's existing captions; AI Subtitle (Trancy's own transcription) is YouTube-only. See Bilingual subtitles for how subtitles work on each site.

What is AI Subtitle, and which videos can it transcribe?

AI Subtitle uses Whisper to generate subtitles for YouTube videos that have no captions. It is a Premium feature and is YouTube-only, with a quota of 40 transcriptions per day (60 per day on Premium + Advanced AI). See Bilingual subtitles for details.

Which translation engines and AI models does Trancy use?

Trancy supports several translation engines and lets you bring your own API key (BYOK). Premium + Advanced AI adds model options including GPT-5-mini, GPT-4.1 mini, DeepSeek V3, Claude 4.5 Haiku, and Gemini 2.0 Flash. See Custom Translation Engine to choose and configure an engine.

Does Trancy have a mobile app?

Yes. Trancy has native iOS and Android apps, with the Android app now available. The mobile experience is YouTube-focused. Podcast support is live on iOS, with Android coming soon. See Download Mobile App to get the apps.

Learning Center

What languages can I learn with Trancy?

Trancy supports up to 10 learning languages (as of June 5, 2026). The current list is set in your account, and the supported set can change over time. See Account settings for the up-to-date list and how to choose your learning language.

Is AITalk free?

AITalk is listed as a Premium feature on the pricing page. The in-product experience is the source of truth, so if you see a limited free taste in the app, that takes precedence. See AITalk for what it does and how to use it.

Billing and account

How do refunds work?

Monthly plans are eligible for a no-questions-asked refund within 7 days, and yearly plans within 30 days. Any Advanced AI usage during that period may be deducted from the refund. See Refund for the full policy.

How many devices can I use?

You can use up to 6 devices simultaneously on one account. See Subscription for how device sync and your membership work.

My membership status did not update after payment — what do I do?

Open the Trancy plugin, click the “More” button at the bottom right of the plugin to update the membership information.

Last updated: June 5, 2026