> For the complete documentation index, see [llms.txt](https://manual.trancy.org/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://manual.trancy.org/en/billing-and-plans/refund.md).

# Refund

Trancy Premium offers a no-questions-asked refund: monthly subscribers can request a refund within 7 days, and yearly subscribers within 30 days. For Premium + Advanced AI, any AI engine usage already consumed is deducted and the remaining balance is refunded.

Please note that:

* The refund window is measured from your most recent purchase or renewal: 7 days for monthly plans, 30 days for yearly plans. Requests made after that window cannot be refunded.
* Within the window the refund is full, except that for Premium + Advanced AI any AI engine usage you have already consumed is deducted from the amount returned.
* EDITOR TODO: The previous version of this page claimed "a full refund is not guaranteed, as a transaction fee may be charged." That is not stated on the live pricing/refund FAQ (which describes a no-questions-asked refund) and could not be verified, so it has been removed. Confirm with the payments provider whether any non-refundable transaction fee actually applies, and restore a precise figure if it does.

### How do I request a refund?

To request a refund within your eligible window:

1. Cancel your subscription first, from your Trancy dashboard settings.
2. Email your refund request to <hello@trancy.org> (or reach the team through the Trancy support chat), including your payment receipt or order reference ID so the team can locate your purchase.
3. Wait for the refund to be processed. It is typically returned within a few business days, though the exact timing depends on your bank or payment provider.

### Refund FAQ

**How long do I have to request a refund?**

Monthly plans are refundable within 7 days of your most recent purchase or renewal, and yearly plans within 30 days. After that window a purchase can no longer be refunded.

**Will I get a full refund?**

Yes, within the eligible window the refund is no-questions-asked. The one exception is Premium + Advanced AI: any AI engine usage you have already consumed is deducted, and the remaining balance is returned.

**Do I need to cancel my subscription before requesting a refund?**

Yes. Cancel from your Trancy dashboard settings first, then email your refund request with your payment receipt or order reference ID.

*Last updated: June 5, 2026.*

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