# Refund

If you cancel your Premium plan within 30 days of purchase or renewal, you are eligible for a refund, please refer to the information below on how to file a refund request.

Please note that:

* Refunds will not be issued after 30 calendar days of your original purchase.
* A full refund is not guaranteed, as a transaction fee may be charged.

### How to Refund?

Please send a request to <billing@trancy.org>, Be sure to provide your payment receipt or order reference ID in your request. You’ll receive your refund in 3-10 business days, depending on your bank. Don’t forget to cancel your subscription first!

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